FAQ

ITEMS

Q. Can I wash MIRCHI KOMACHI item in the washing machine?
A. Depends on the item, you can, but we recommend to use a laundry net. Please check the description of each item.
     We make our items to last, but since the patterns (especially of jackets) are not planar, machine wash might destroy the silhouette.

Q. Will the colours come off from MIRCHI KOMACHI items?
A. Depends on the item, it might. Please avoid washing with other things in the first few times of washing.

Q. Will MIRCHI KOMACHI items shrink?
A. They would not shrink much unless washed in warm water. We basically wash the fabric to pre-shrink before making. If your MIRCHI KOMACHI item has shrunk a lot and lost the right size for you, please kindly let us know.

 

ORDERS

Q. How can I cancel my order after completing payment?
A. You cannot do it online, so please kindly let us know from Contact Us form, we’ll get back to you by email with the next step within 1 working day.
For further information, please refer to Return Policy.

Q. How can I return the item which I received?
A. You cannot do it online, so please kindly let us know from Contact Us form, we’ll get back to you by email with the next step within 1 working day.
For further information, please refer to Return Policy.

Q. How can I exchange the item?
A. If you opt for exchange with the same item of another size, please first return the item and purchase the right size as a new order.
For further information, please refer to Return Policy.

Q. How do I get a refund?
A. If we consider that it is applicable for a refund, we'll pay you back in the same method as your original payment, except for Cash On Delivery.
For the Cash On Delivery payment, we request you to instruct us of an alternative refund method.
For further information, please refer to Return Policy.

 

PAYMENT

Q. Do you charge GST added to the item price?
A. As of now, all tax is included in the prices.

 

SHIPPING

Q. What is the delivery fee?
A. As of now, for deliveries within India, we don't charge the delivery fee regardless of the purchase amount.

Q. I live out of India. How can I order?
A. We're sorry that we haven't really prepared for international payment & shipping yet. Please first Contact Us with information about where you live, which item you wish to purchase, along with your contact. We'll consider what we can do about it, and reply you.